Posts Tagged ‘direct outcomes’

Interviewed on fostering innovation by Future Talk TV

September 1, 2014

Marty Wasserman interviewed me regarding fostering innovation, for a half-hour Future Talk TV show.

Future Talk is a monthly Palo Alto-based cable show that examines the global impact of technology, both for good and for bad, and tries to see where the new technology is leading us. It’s been seen on nearly 300 stations in the U.S. and abroad. Here are a list of programs and links to the programs. (For Comcast subscribers in the service area of Palo Alto, East Palo Alto, Atherton, Menlo Park and Stanford, it can be seen on TV channel 27 according to this schedule.)

I enjoyed working with Marty and hope that people will gain insight about fostering innovation – for organizations, society, and themselves.

I would like to thank Marty, Future Talk volunteers, and the staff on the Midpeninsula Community Media Center for making this show possible.

(Marty notes that there are two YouTube channels: www.youtube.com/deeperlook and www.youtube.com/futuretalktv that host all the episodes seen on the website. The latter has every episode in its entirety, while the former, which was begun earlier, also has every episode but divided into 3 or 4 shorter segments.)

To speak on improving the value of HR/OD services

April 16, 2014

I look forward to providing a webinar on how to measure and improve the value of services provided by human-resources and organization-development groups and people.

The name of the webinar is How do you stand with your clients? Measure and improve the value of HR/OD services. The day and time are Wednesday, May 14, 2014, starting at 1 PM (Pacific Daylight Time).  I appreciate that Lucy Freedman and Syntax for Change are organizing the series Cultivating Change: Master Class for Change Agents in the Workplace and that they have invited me to participate. There is no fee to participate in the series. People can register for this series via the sign-up part of this registration page.

For a copy of the slides, please see link.  For a copy of slide 8, please see link.

Interviewed on innovation by “Critical Mass for Business”

March 5, 2014

On February 27, 2014, Ric Franzi interviewed me regarding innovation.  His radio show, Critical Mass for Business, posted the interview at http://ceopeergroups.podbean.com/2014/03/01/critical-mass-coast-to-coast-radio-show-february-27-2014-thomas-j-buckholtz-and-craig-forbes/ .

I would like to thank Glenn Perkins of Renaissance Executive Forums for recommending to Ric that I appear on his show, Ric for interviewing me, and Crystal Nguonly for helping make all this possible.

Interviewed by Personal Branding Pioneer

March 5, 2012

Recently, Peter Sterlacci, who is pioneering personal branding in Japan, interviewed me and produced the “Branding Mechanics’ Video Interview: Dr. Thomas J. Buckholtz” (link).  I hope I provided useful insight in areas such …
• The importance – for a team or individual – of what people think about when they think about “you.”
• The potential to use my game “2-Brains: Tell it & Sell it” to help develop marketing messages, including personal branding messages.
• The potential to use checklists from my book “Create Crucial Insight” to support the above two items.

It was my pleasure to work again with Peter. Previously, he led the San Jose State University program via which I led classes on American government (plus leadership and innovation) for more than a dozen groups of China government officials.

Click for information about Thomas J. Buckholtz

Published book “Create Crucial Insight”

October 8, 2011

Recently, I completed and made available a new book, Create Crucial Insight.

Insight matters.  People use insight to be aware, to plan, to achieve, and to appreciate achievements.  Needs for crucial insight range from personal to global.

Now, you can use Direct Outcomes checklists to create crucial insight – easily and quickly – throughout your work.  People use Direct Outcomes to frame issues, solve problems, and create opportunities.

Address pivotal questions such as the following.  “What services do our customers need?”  “What do we need to do?”  “How well do we need to do it?”  “Who best should do it?”  “What impact will it have?”  “What should we say?”  “What else should we consider?”  Gain crucial, situation-specific insight.

I wrote this book so that you can use Direct Outcomes, think well, create crucial insight, use the insight, do great, and thrive.

Click for information about Thomas J. Buckholtz

Wrote service-science chapter on metrics that matter

July 5, 2011

Recently, Springer published a book Service Systems Implementation containing my chapter Metrics That Matter: Measuring and Improving the Value of Service.  The chapter’s abstract states the following.

This chapter features two metrics for the value of service and provides how-to advice for using them to attribute value, improve service, create service-innovation roadmaps, select metrics, and promote service science. The chapter also presents perspective and advice regarding service offerings and measurement and provides examples of using the two metrics.

Key words include the following.

Metrics – value – innovation – roadmap – functionality – proficiency – service science – service systems

The following material (from Springer) describes the book.

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation.  The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions.

The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience.

Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.

I would like to thank the book’s editors – Haluk Demirkan, James C. Spohrer, and Vikas Krishna – for providing me the opportunity to contribute thus to the field or service science.  The book is one in a series – Service Science: Research and Innovations in the Service Economy.

As well as being available via links above, the Service Systems Implementation is available through Amazon.com via this link.

Click for information about Thomas J. Buckholtz

Spoke regarding grassroots innovation

November 23, 2009

On November 18, 2009, I led a discussion entitled “Grassroots Innovation: One Pebble Creates a Ripple.”  The event was one in the EMC Leadership & Innovation Speaker Series, which meets at EMC in Silicon Valley.

I presented a “recipe” for grassroots innovation (and other endeavors), based on a Direct Outcomes thinking tool. I discussed two histories, one (the creating of the Palos Verdes Estates Shoreline Preserve) in which I provided a pebble and one (Pacific Gas and Electric’s early to mid 1980s company-wide innovation program known as the Office Technology Project) in which I had various roles regarding “ripples” and “creating new pebbles.”

Audience-suggested discussion involved topics including …

  • LUC – The law of unintended consequences.
  • Converting problems into opportunities.
  • Moral responsibility.
  • Timing, regarding pursuing innovations.
  • What constitutes an “innovation?”
  • Is the term “innovation” overused?
  • Are people “saturated” with too many ideas?

I note that there is a blog noting “10 Principles of Pebbles” – http://curiosityquotient.blogspot.com/2009/11/10-pebble-principles-for-innovation.html

I appreciate the contributions of the committee the organized this event.  It developed the “pebble and ripples” title for the event.  Sheryl Chamberlain (of EMC) hosted the meeting and helped involve the audience.  Mike Alvarado provided suggestions for setting expectations.

Click for information about Thomas J. Buckholtz

Co-produced video “From Outrage to Outcomes – Let’s produce pivotal progress!”

August 28, 2009

On August 27, 2009, LectureMaker posted a video featuring my presenting From Outrage to Outcomes: “Let’s produce pivotal progress!”.

There is much that society, businesses, and individuals need and want to achieve.

I hope many people will learn from, use, benefit from, and teach the presentation’s recipe for producing pivotal progress.  The presentation indicates needs for new progress (in education, healthcare, transportation, and politics and governance; throughout society; and specific to individuals), discusses why progress seems so hard to achieve now, provides the recipe, illustrates uses of the recipe, encourages people to act, and notes means for obtaining help.

From Outrage to Outcomes - "Let's produce pivotal progress!"

From Outrage to Outcomes - "Let's produce pivotal progress!"

I will be happy to help foster communities that form to take positive action.

Also, perhaps people will consider sponsoring follow-on videos regarding specific challenges, opportunities, and means to improve how society and individuals try to achieve results.

Ron Fredericks (of LectureMaker) added considerable value by making suggestions about the presentation’s content and my delivery of that content, by adding effects to the video, by tuning the technical quality of the images and sounds, and providing a web-presence home for the video and related comments.  I recommend people contact him to explore producing high-quality videos.

Click for information about Thomas J. Buckholtz.


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