On May 20, 2007, I provided a keynote presentation (with the above title) for a conference – International HR in China and Technology Exchange with Silicon Valley – sponsored by the China International Intellectech (Shanghai) Corporation  and the City of Fremont  (California).
I discussed examples, perspective, and useful lessons-learned from grassroots (or “bottom up”) and sponsored (or “top down”) innovation. The examples included pioneering new information technologies (for example, automated document libraries), catalyzing productivity enhancement throughout Pacific Gas and Electric Company , and launching the early 1990s United States nationwide grassroots initiative to improve governmental service to the public.  The “initiative” accelerated progress toward today’s e-government.
The following are some of the slides from the presentation.
I would like to thank Henry Chen and John Luk for inviting me to participate in the conference.
 For example, Francis A. McDonough and Thomas J.Buckholtz, “Providing Better Service To Citizens With Information Technology,” Journal of Systems Management, April 1992, pages 32-40.
Click for information about Thomas J. Buckholtz.