On September 12, 2007, I received an e-mail with a headline banner stating “Government Technology’s Service to the Citizen – Technology Enabled Transparency, Service, and Simplicity.” I am reminded of 2 developments.
First, starting in late 1989 and continuing through early 1993, I led the team that started the United States toward paying more attention to improving governmental service to the public. I served as the commissioner for the United States General Services Administration’s Information Resources Management Service. Frank McDonough led the unit that handled our responsibilities as co-chief information officer (co-CIO) for the Executive Branch of the U.S. federal government. In late 1989 he proposed that the community of federal CIOs catalyze progress toward better governmental service to the public. In 3 years, we catalyzed a nationwide grassroots movement of academic, news-media, private-sector, and public-sector individuals and organizations.  By now, results have included “e-government” in general and also “one-stop permitting” for construction permits. One of the news-media participants, Government Technology , sponsored national and regional conferences on the topic and is, evidently, still an active champion.
Second, based in part on his learning about (during a brief presentation I gave at a 2000 or 2001 conference sponsored by Government Technology) one of my Direct Outcomes achievement tools , Wayne Hanson, then leader of Government Technology, changed the magazine’s business strategy. I am pleased to continue to use a statement to this effect that Wayne provided me.
 Frank A. McDonough, and Thomas J. Buckholtz, “Providing Better Service to Citizens with Information Technology,” Journal of Systems Management, April 1992
Click for information about Thomas J. Buckholtz .